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Case studies

Australia’s first entitlement server eSIM solution for wearable device compatibility: uPair

UPair-1

Australia’s first entitlement server eSIM solution for wearable device compatibility: uPair 

One number, one service. An entitlement server eSIM solution that allows Telco network customers to use the built-in cellular capability of their wearable technology. 


Summary

  • An easy to integrate, low entry cost entitlement server solution ready to implement for all Telcos
  • Compatible with Apple & Samsung devices
  • High availability, low latency and fault-tolerant provisioning system
  • CRM integration and customer entitlement management 
  • Built in multiple edge case scenario capability & ACID compliance
  • Utilised an Oracle MySQL database

Many Telcos don’t have the budget, resources or knowledge to develop an entitlement server solution for their own business.

That means they are missing out on crucial new streams of revenue that can be gained from charging customers for value-added services.

Entitlement server solutions are used to allow users to connect multiple SIM and eSIM enabled devices to one number and service. This connection can be bundled into a subscription package where pairing capability is offered via mobile app.

Our solution uPair gives lower tier Telcos the ability to compete with Tier 1 Telcos by offering their customers wearable tech pairing at a low cost of entry.

Unico partnered with Australia’s largest mobile service provider who needed an application that allowed Australians to use the built in cellular capability of the new ‘Apple watch’ (GPS + Cellular) .

In doing so Unico were the first in Australia to develop an eSIM solution that supported wearable device compatibility.  

uPair eSIM solution developed by Unico

By integrating this entitlement solution our customer could share a single service with a mobile device through sharing accurate subscriber identification information with their network.

Our client was equipped with a telco grade, real-time and high availability entitlement server solution that enabled them to offer value-added services to their customers.


uPair was able to meet the needs of a world-class telecomms provider and deliver a world first in eSIM technology.

– John Rowland, Managing Director, Unico


The project included provisioning and enabling of the eSIM for the Apple Watch to download and update its network whilst allowing paired devices to operate with a ‘shared number’ service. The partnership marked the first time an eSIM technology had been delivered to the Australian consumer market.  

Thanks to uPair thousands of Australians are connected to Australia’s biggest mobile network for phone calls and messages via their wearable devices

If you are interested and want to find out more get in touch below and talk to us today.

Jason Bodsworth

Business Development Manager

Categories
Case studies

Movies on demand platform architecture: Using analytics to improve user experience from ‘pay to play’

Movies on demand platform architecture: Using analytics to improve user experience from ‘pay to play’

How Unico helped optimise a major streaming service’s user experience through a data driven analytics framework approach to platform architecture.


Customer

  • Tier 1 Australian Telco

Project

  • Create a holistic view of all operational and business data for a pay on demand movie service through platform architecture.

Objectives

  • Increase customer satisfaction and retention rates
  • Ensure all customers had access to the service
  • Enable customer claim verification

Problem

  • Disconnected data streams prevented the identification of critical service delivery issues in online movies delivery
  • It was impossible to identify how many customers could not use the service they had paid for

Approach

  • A solution that meshed machine data from organisation systems to deliver an end-to-end view of the online movie service delivery in near real time
  • Creation of Designer Analytics™ framework through platform architecture

Outcome

  • A concise picture of system performance enabling the client to act instantaneously
  • Weekly transactions were turned around in minutes, giving improved confidence with service delivery and increasing customer satisfaction and retention.
  • Increase customer satisfaction and retention

For increased business performance and management, the structures of
large organisations are often highly segmented. Without the right technology platform and platform architecture this can be challenging when business segments are required to share information that relates to service delivery across the enterprise. It can be resource intensive and increase the margin for error, severely compromising business efficiencies and customer experience.

For our customer, separate departments were responsible for managing
different data relating to the delivery of online movie services. The
departments didn’t share data or communicate with each other, making it
difficult to manage service delivery effectively. As a result, management
only became aware of technical issues associated with the online movie
delivery when a customer complained. This made isolating technical issues
difficult and resource intensive. It also led to revenue leakage because the
organisation had no way of verifying customer claims.

As a pioneer leveraging the big data revolution for analytics solutions Unico created a framework, Designer Analytics™, to locate and unlock the value of operational and business data amongst the vast amount of data generated by the organisation. Machine data was mined from systems in the chain and pieced together to deliver an end-to-end view of machine and application chatter associated with online movie delivery.

This information was then placed into context of the service delivery using
customer data and activity. Our domain experts worked with the client to
identify the high value data they possessed and strategies to leverage them.

The platform architecture methodology revealed several other issues impacting business performance; uneven distribution of system loads for transactions, a decommissioned service consuming a third of system resources and longer customer waiting times than anticipated. Discovering these additional performance issues saved the client a costly capacity upgrade and valuable resources while highlighting the need for improved service delivery.


Grant Minchin

Principal Consultant

Categories
Case studies

Designing operational and business support systems that scale for growth: OptiComm

business support systems and operational support systems

Designing operational and business support systems that scale for growth: OptiComm

How Unico are helping Australia’s largest privately-owned provider of Fibre-to-the Premises (FTTP) network solutions design and implement a new operational and business support system.


Customer

  • OptiComm

Project

  • Business operation support system stack transformation and service provider solution

Objectives

  • Design and implement a replacement solution for OptiComm’s business and operational support systems (B/OSS) that can scale for planned future growth

Approach

  • Outline ideal future system and information architecture
  • A multi-phase integration of a custom Microsoft Dynamics 365 solution, Power Automate and Azure logic apps
  • Automate key business processes

Outcome

  • 85% automated provisioning
  • Greater customer satisfaction with connection tasks being completed more rapidly and with less errors
  • The first phase provides OptiComm a saving of one full time equivalent (FTE) in staffing costs for the National Operations Centre (NOC)

OptiComm is one of Australia’s leading independent telecommunications carriers, specialising in the design, construction, operation and maintenance of FTTP networks for residential and business developments. Formed in 2005, they have established a large customer base which they expect to grow four-fold by 2023. OptiComm approached Unico with a brief to transform their OSS stack and build a replacement solution for their service providers, end-users and service desks that would support their planned customer growth.

Unico conducted a strategic assessment identifying their existing OSS business processes and technologies against future requirements and wanted position in order to define the transformation strategy. A platform-based approach was chosen to implement the transformation and enable process automation in three phases.


“Having a technology agnostic provider look at what the solution really needed was key in driving the right outcomes. Unico assessed not only what technology was best suited to our business processes but also the culture of OptiComm which was equally important in adoption and scaling at pace”

– Ben Liew, Chief Network Officer, OptiComm.


The initial phase was to enable OptiComm’s RSP customers to interface via a new direct portal for broadband service orders, for the following:

  • New Connection requests for properties within the OptiComm network
  • Disconnection requests for properties within the OptiComm network
  • Service modification requests for properties within the OptiComm network.

The second phase was to create a customer portal to allow property owners to initiate and pay for connection requests. All future phases will automate remaining processes and decommission legacy technology.

After evaluating the organisation’s technology platforms our team decided to leverage the core capabilities of Microsoft standard platforms to build the required solution.

Although unusual for a company that often builds bespoke solutions our team recognised that building a built for purpose system would have been prohibitively complex and costly to implement.

We also noted that the OptiComm workforce were already highly adept with Microsoft’s suite of business platforms and so extending this capability through Microsoft Dynamics 365 would not require a high degree of change management.

Through adding on Flow and Power apps, OptiComm could achieve a fully unified B2B and C2B capability that not only integrated with their business systems but extended to activation of the network elements via APIs and customer portals.


Bruce McCole

Principal Business Consultant