Retired SAS Team Commander, Harry Moffitt, leading defence charge
31 May 2021
Harry Moffitt is a strategic defence advisor to Unico in the Defence and Government sector. He brings to the table over 30 years of experience in defence and holds top security clearance.
Harry is supporting Unico with our diversification strategy and continues to build out our experience in the Defence and Government sectors. Unico offers an extensive range of services for Defence, government and public sector including satellite provisioning, digital transformation, information and communications technology, system integration and bespoke technology solutions.
Recently retired, Harry is a former SAS Team Commander turned organisational psychologist. He has extensive military and government experience at operational and administrative levels and an exceptional track record in strategic and tactical decision making and leadership.
Harry is engaging, transformative, and highly principled with an excellent ability to build strong strategic relationships. He has extensive experience working at the board and senior executive level across industry and habitually engages at Ministerial levels of the federal government. He has a unique and deep understanding of cultural and organisational transformation and is passionate about sovereign capability development.
Harry’s outstanding strategic and political acumen, combined with his background as a strategic advisor for various defence transformation projects, perfectly matches Unico’s ambition to expand capability offering in defence and government.
Unico is excited to be heading to Brisbane next week to attend Land Forces 2021. Our Public Sector specialist Brent Wijnberd will be flying solo, if you see him make sure to say hi. Fun facts: Brent is a massive fan of country music, plays guitar, and loves Bruce Springsteen.
Unico offers an extensive range of services for Defence, government and public sector including satellite provisioning, digital transformation, information and communications technology, system integration and bespoke technology solutions.
Designing operational and business support systems that scale for growth: OptiComm
How Unico are helping Australia’s largest privately-owned provider of Fibre-to-the Premises (FTTP) network solutions design and implement a new operational and business support system.
Business operation support system stack transformation and service provider solution
Design and implement a replacement solution for OptiComm’s business and operational support systems (B/OSS) that can scale for planned future growth
Outline ideal future system and information architecture
A multi-phase integration of a custom Microsoft Dynamics 365 solution, Power Automate and Azure logic apps
Automate key business processes
85% automated provisioning
Greater customer satisfaction with connection tasks being completed more rapidly and with less errors
The first phase provides OptiComm a saving of one full time equivalent (FTE) in staffing costs for the National Operations Centre (NOC)
OptiComm is one of Australia’s leading independent telecommunications carriers, specialising in the design, construction, operation and maintenance of FTTP networks for residential and business developments. Formed in 2005, they have established a large customer base which they expect to grow four-fold by 2023. OptiComm approached Unico with a brief to transform their OSS stack and build a replacement solution for their service providers, end-users and service desks that would support their planned customer growth.
Unico conducted a strategic assessment identifying their existing OSS business processes and technologies against future requirements and wanted position in order to define the transformation strategy. A platform-based approach was chosen to implement the transformation and enable process automation in three phases.
“Having a technology agnostic provider look at what the solution really needed was key in driving the right outcomes. Unico assessed not only what technology was best suited to our business processes but also the culture of OptiComm which was equally important in adoption and scaling at pace”
– Ben Liew, Chief Network Officer, OptiComm.
The initial phase was to enable OptiComm’s RSP customers to interface via a new direct portal for broadband service orders, for the following:
New Connection requests for properties within the OptiComm network
Disconnection requests for properties within the OptiComm network
Service modification requests for properties within the OptiComm network.
The second phase was to create a customer portal to allow property owners to initiate and pay for connection requests. All future phases will automate remaining processes and decommission legacy technology.
After evaluating the organisation’s technology platforms our team decided to leverage the core capabilities of Microsoft standard platforms to build the required solution.
Although unusual for a company that often builds bespoke solutions our team recognised that building a built for purpose system would have been prohibitively complex and costly to implement.
We also noted that the OptiComm workforce were already highly adept with Microsoft’s suite of business platforms and so extending this capability through Microsoft Dynamics 365 would not require a high degree of change management.
Through adding on Flow and Power apps, OptiComm could achieve a fully unified B2B and C2B capability that not only integrated with their business systems but extended to activation of the network elements via APIs and customer portals.
Sovereign Technology for Defence & Public Sector Digital Transformation
Reliable sovereign technology outcomes for complex, regulated environments.
Unbreakable, sovereign mission-critical systems
Unico are a security cleared, sovereign technology services company that partner with the public sector to deliver unbreakable, mission-critical systems.
We have a 37-year history delivering some of Australia’s largest technology integrations into highly regulated environments to solve the most complex of problems.
What sets Unico apart from our competitors is our reputation for delivering projects on time, to client satisfaction, no matter the challenge.
Our expertise includes network provisioning, digital transformation, information and communications technology, systems integration and bespoke platform development.
Move from siloed capabilities to a landscape of connected platforms & services
Australian Government digital transformation
The Australian public sector seeks to become a world-leading digital government that delivers superior services, greater flexibility and more responsive policy with less red tape.
In order to achieve this, departments need to digitise processes and integrate new technologies without compromising the integrity of your existing essential systems.
Unico are an ideal partner for government organisations due to our ability to gather, refine and reorganise data and connect it with new cutting-edge technologies – providing true public sector innovation.
We build you data-centric solutions that make processes simpler, clearer and faster for your staff and duty holders.
We are market leaders in building complex provisioning systems for satellite networks, and the application of communication layers. We work with leading Telco providers and the NBN.
We’ve been harnessing technology to deliver smart, practical and reliable business outcomes for nearly 37 years. Our in-depth high-end software engineering and integration expertise allow us to analyse, design, build, test and deliver systems your entire organisation can consistently depend upon.
Security cleared & 100% onshore
As an Australian founded and 100% onshore resourced technology company, we service our community and its people from a uniquely Australian position. Our people possess NV1 security clearance, NV2 security clearance and are based in Canberra, Melbourne, and Sydney, with experience in computing services such as Microsoft Azure.
Real-time, high availability technology solutions
Unico understands the system engineering concepts and architectures needed to build public sector IT solutions that can be consistently relied upon. Our highly structured approach to technology implementation involves end to end trace-ability from design, implementation, validification and then to verification.
Our team of solution designers, architects and developers build practical systems leveraging expertise in digital, data, machine learning and trusted transactions in order to craft tailored user experiences that help solve your most complex business problems.
Unico are proud supporters of Wandering Warriors and are honoured to sponsor the Melbourne Business School ‘Wandering Warriors Scholarship’. The Wandering Warriors Scholarship program provides veterans with the opportunity to study, grow, and develop through Australia’s leading MBA program, equipping them will the skills, experience, and network to successfully transition out of defence and further their future career.