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Case studies

uPair a world class Entitlement Server for Telstra

uPair a world class Entitlement Server for Telstra

Telstra’s investment in the uPair entitlement server empowers customers to use the built-in cellular capability of their wearable technology. 

Summary:

  • An easy to integrate, entitlement server solution with low entry cost for the customer’s end users.
  • Compatible with Apple & Samsung devices.
  • High availability, low latency, and fault-tolerant provisioning system.
  • CRM integration and customer entitlement management.
  • Built-in multiple edge case scenario capability & ACID compliance.
  • Enables new revenue subscription streams.

In 2017, Telstra chose long term partner Unico and our uPair product to be part of the global launch of the Apple Watch into the Australian telecommunications market. The uPair entitlement server enables Telstra customers to connect multiple SIM and eSIM enabled devices to ‘Telstra One Number’.

With the built-in cellular capability of Apple Watch (GPS + cellular), the ‘Telstra One Number’ connection allows customers to bundle wearable devices into a low-cost entry point at $5 per month1. This gives customers the freedom to leave the house without their mobile handset. Leveraging uPair entitlement capabilities with Telstra One Number product was an Australian first and allows customers to share a single number with multiple devices, with accurate subscriber identification information within the Telstra network.


“Telstra selected Unico to deliver our mobile entitlement and Websheet server because of their deep integration with Telstra systems.

Unico played an integral role in the launch of the 2017 Apple Watch and were critical in enabling a brilliant customer experience.”

– Miklos Horvath, Group Owner Converged
Service Enablement, Telstra


Our team worked with the Telstra architecture and design teams to deliver the entitlement server as part of ‘Telstra One Number’. The full solution involved collaboration and integration between Telstra, Apple, Ericsson and eSIM vendor G&D. The uPair product incorporated third party API’s, Telstra API’s, our own family of new API’s, and with the workflow management and Websheet portal delivered a premium user experience.

Our turn-key entitlement server allowed Telstra to focus on the strategy and product roll out needed to deliver and support ‘Telstra One Number’. uPair successfully abstracted third party API’s, the paired relationship lifecycle management and all related data and user interfaces.


“Telstra One Number has been a highly successful value add service and boosted average revenue per user. Our customers can now get their number on their wrist for $5 per month1.

With the ongoing growth of Telstra One Number, we look forward to expanding our capability to include Google WearOS, connected car, and Apple Family Plans in the near future.”

– Miklos Horvath, Group Owner Converged
Service Enablement, Telstra


uPair provides Telstra with a telco grade, real-time highly available entitlement service that was able to meet the aggressive timelines of the 2017 Apple Watch launch. Unico developed and customised the uPair product, and successfully integrated it into the Telstra network on time. The ‘Telstra One Number’ roll out exceeded Telstra’s expectations, as evidenced with high adoption and customer satisfaction rates. Unico also subsequently played an integral role in the launch of the Samsung Galaxy Watch into the Australian market.

Thousands of Australians are connected to the Telstra network for phone calls and messages via their wearable devices using uPair software.

1 Telstra pricing correct as at September 2021.

Jason Bodsworth

Business Development Manager

+61 3 9865 9179

Categories
Case studies

SAFe Agile adoption (including DevOps with Agile) and organisational change management

SAFe Agile adoption (including DevOps with Agile) and organisational change management

Unico supported a leading Australian Telco transform organisationally to meet future needs of customers and improve adoption of a ‘cloud-first’ approach and SAFe Agile ways of working, including DevOps with Agile.


Summary:

  • Real time charging and billing functions
  • Improved people, culture and capability of a cloud-first principle and Agile ways of working
  • Uplift of software quality
  • DevOps with Agile approach
  • Joint organisation change management plan
  • SAFe Agile delivery and SAFe coaches
  • Data driven decisions.

A leading Australian Telco recognised the necessity to completely transform to continue to meet the future needs of its customers. It sought improved people, culture and capability via the adoption of a cloud-first approach and Agile ways of working to increase competence, knowledge, team performance, improved organisational governance, harness and improve innovation opportunities and decrease time to market for a new product through implementation of DevOps with Agile approach.

The project called for a new approach for more effective change management and improved governance, including adopting a whole of business Future Ways of Working (FWOW) transformation.

Key objectives:

• Improve responsiveness for internal and external customers

• Compress the time taken to market for new and updated product

• Increase operating efficiency

• Uplift software quality

• Lower resourcing costs

• Increase visibility of the development pipeline between the two partners

• Undertake the change with a seamless transition representing minimal disruption.

We worked closely with the Telco to form a Joint Organisation Change Management Plan. The plan included a shared transformation vision and plan, clear roles and responsibilities between the Telco and our team. Shared Tools that supported collaboration and alignment between the SAFe Coach and the Telco’s FWOW Coaches were adopted, and Unico led the adoption of SAFe agile delivery across the partnership.

The Telco is now empowered by transparency and this leads to evidence and data driven decision making. This ensures there is clearer visibility on its product roadmap and the organisation is positioned with the confidence to deliver to it. The result for the customer is that they are delivering more effectively and with greater consistency.

Jason Bodsworth

Business Development Manager

Categories
Case studies

Online Charging System (OCS) integration eliminating bill shock

Online Charging System (OCS) integration eliminating bill shock

We supported a leading Australian Telco to eliminate bill shock through an Online Charging System (OCS) integration providing real time charging and billing functions.


Summary:

  • Real time charging and billing functions
  • OCS management and orchestration
  • Mapping OCS specific API’s
  • Core IT systems underwent minimal change
  • Elimination of bill shock.

A leading Australian Telco was receiving negative feedback due to bill-shock from excessive mobile data usage, from both domestic and international mobile traffic. In addition, the Australia Regulator (ACMA) was moving to enforce protection for customers against such bill-shock for roaming data. As a result of this and the desire to improve the customer experience, the Telco wanted to move towards a ‘real-time’ charging solution that involved the introduction of an Online Charging System (OCS).

The OCS Integration Layer allowed a series of the Telco’s defined interfaces to be supported into the network, with the OCS managing any orchestration, mapping to OCS specific API’s, and commands and data models – especially as these OCS API’s and commands evolved over numerous versions. This allowed the Telco’s ‘Core’ IT systems to undergo minimal change and be isolated from the numerous lifecycle upgrades that occurred in the network and Online Charging System architecture.

The solution bridged the gap between classic networks and the ‘IT’ systems that delivered the rating, charging and billing function for hundreds of thousands of orders daily with very low fallout, whilst maintaining a regular release program.

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