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AWS Select Tier Consulting Partner

AWS Select Tier Consulting Partner

AWS Select Tier Consulting Partner

Unico has been recognised by Amazon Web Services (AWS) as a Select Tier Consulting Partner in the AWS Partner Network (APN).

As an AWS Select Tier trusted partner, our team leverages AWS products, and services to provide cloud solutions and advisory services to our customers. Unico is proud to be recognised for our specialised cloud services and technical proficiency in cloud deployment, and management.   

We are thrilled about advancing to the Select-Tier Consulting Partner level. This will enable us to continue to provide quality AWS cloud solutions to our customers and assist them on their cloud transformation journey.

Ramnik Singh, Partner Manager

Our AWS speciality areas:

If you are interested in finding out more please contact:

Ramnik Singh

Business Development Manager

Categories
Case studies Partners

Modernising a regulatory audit and booking system using process digitisation: Intralot

Modernising a regulatory audit and booking system using process digitisation: Intralot

Utilising process digitisation and platform development to transform legacy regulatory systems.


Summary:  

  • Process digitisation 
  • Web portal for audit tracking
  • UI & UX design

Intralot is a global lottery and sports betting operator that monitors pokie machines in Victoria on behalf of the state government

Monitoring of these machines is crucial to protect gambling integrity and ensure compliance with state regulatory requirements at venues. Audits of machines are conducted regularly to check for compliance breaches and record installation.

Historically, Intralot relied on a manual Microsoft excel based system to record booked audits, machine installations and data entry.  This resulted in:

1. Inefficient and time-consuming manual data entry

2. Vulnerabilities to compliance breaches due to human error

3. Large amounts of unstructured data due to manual processes

4. Difficulty coordinating large teams across different vendors and casinos

Intralot engaged Unico to support the digitalisation of manual processes and develop a new online booking portal to accurately and effectively record audits and installation of machines.

Our solution delivered:

  • Process digitisation, eliminating manual data translation from vendor information into the legacy case management control system (CMCS)
  • Web based portal to track data entry and audits of machines
  • Real time viewing of upcoming deployment activities and reports on historical data
  • Automated management of business rules about deployments
  • Overall improvements in lead times for deployment activities
  • The utilisation of Oracle database, Amazon Web Services servers and JAVA script
  • Solution architecture that enabled historical record keeping of machine installations, maintenance and monitoring incidences

“Our project had very specific quality requirements, strict regulator frameworks and tight deadlines. The technical delivery team execution was excellent, and they very clearly understood the end goal.”

Basu Gowda, Program Manager, Intralot

Digitising these processes has made it easier for Intralot to ensure machine compliance, accurate record keeping and traceability for more effective planning of future audits.

Unico continues to provide support and regular governance to Intralot, ensuring new machine vendors are onboarded seamlessly.


If you are interested in our digital transformation capabilities get in touch below.

Ramnik Singh

Business Development Manager

Categories
Case studies

Digital transformation, automated data integration & an Australian 1st for race-horse integrity: Racing Victoria

Digital transformation, automated data integration & an Australian 1st for race-horse integrity: Racing Victoria

How Unico built a digital integrity platform that transformed Racing Victoria’s traditional vet-sampling process through automated data integration and process digitisation.

*All video credit to Racing Victoria


Summary

  • A mobile app for Apple and Android with custom UX design & React UI
  • Mobile enabled ID scanning & digital signature authentication
  • Automation & digitisation of manual, paper-based process
  • Automated data integration including connection of vet sampling to a national database
  • PostgresSQL database

Racing Victoria is one of Australia’s largest government-based regulators who’s responsibilities  include race meet compliance.

They have historically relied on paper-heavy, manual processing of veterinary samples to safeguard the integrity of race meets and protect horse welfare.

This process was labour intensive, time consuming for staff, and created vulnerabilities to compliance breaches. With a range of stakeholders performing detailed tasks, there were significant opportunities for human error. Minimal authentication checkpoints and multiple single points of failure also raised the risk of the sampling system being compromised.

The veterinary sampling process is crucial to protect Australian race meet integrity.

Ultimately, the process was costing Racing Victoria time and money, and creating unnecessary compliance risks.   

Racing Victoria partnered with Unico to solve the problem, by building a digital sampling platform to track and record urine samples collected on race days. Our goal was to create a secure,  accurate & efficient process that could be quickly and easily completed via mobile app.

Unico helped deliver an Australian racing industry first that helped solve their problem and transform their traditional processes through:

  • Automation of manual paperwork by replacing sample identity documents and the chain of custody so all information is recorded electronically without timely data entry.
  • Automated data integration by collecting information and automatically feeding it into Racing Victoria’s national database
  • Full traceability and historical record keeping of past sample tests to guarantee sampling authenticity and legitimacy
  • Mandatory, mobile enabled ID scanning and digital signature authentication to improve security, verify stakeholders and reduce the margin for human error
  • A mobile app for Apple and Android with custom UX design for better accessibility and ease of use
  • Digitisation of workflows, evidentiary trials, and auditing functions to improve user experience

The digital transformation, data integration, and app rollout fundamentally changed how Racing Victoria conducts an essential compliance process at race meets.

Racing Victoria’s new paperless journey:

1. The horse arrives at the vet and is identified by Racing Victoria staff responsible for sample collection

2. Trainer nominates authorised representative for sample collection (usually the strapper)

3. Sealed sample kit is opened under trainer representative supervision

4. A sample is collected, packaged, and sealed into bottles

5. Each sample is given a unique code that is recorded via the phone app

6. The witness is asked to confirm that the app data matches the physical sample present

7. Witness identifies themselves with industry pass and completes a digitally signed declaration. This also applies to the Racing Victoria staff member responsible for sample processing

8. The trainer receives a copy of the sample identity document via email

9. The sample is securely stored and delivered to an accredited lab for analysis


Unico have extensive experience using technology to enhance animal welfare outcomes as well as support traceability, regulation and member engagement.

If you are interested in our vet sampling platform or digital transformation capabilities get in touch below.

Evan-Harridge

Evan Harridge

Director of Innovation

Categories
Case studies Partners

Building a bulletproof online voting platform & website: Racing Victoria

online voting platform all-star mile

Building a bulletproof online voting platform & website: Racing Victoria

How Unico helped increase the longevity of the racing industry using Salesforce Marketing Cloud (SFMC) and platform engineering to produce an online voting platform and website.


Summary

  • Attract a new audience to the racing industry
  • Development of secure, high availability, high traffic capacity online voting platform and website high
  • Automation of a multi-channel digital experience across website, email and text
  • Website development
  • SFMC Customer journey mapping and mobile validation

Metrics

  • 135,097 votes Australia and New Zealand wide
  • 96.5% validation rate of voters, halving last year’s rate
  • Over 30% female voters

Horse racing in Australia has traditionally attracted an audience comprised of males aged between 45-65. Racing Victoria (RV) sought to expand into other customer groups through the introduction of the inaugural All-Star Mile in 2019.

To broaden the demographics racing appealed to and attract new prospects, RV introduced a peoples race in which fans can choose their own participants. The All Star Mile required a robust online voting platform and website for fans to submit their votes and engage with the campaign digitally.

Our team partnered with RV for the second year to create the platform that would allow Australia’s only fan voted race to function.

Using Amazon Web Services, our team built a highly secure online voting platform from the ground up that is auto scaling and healing with cloud first design and the ability to handle high levels of user traffic. For the second year running, a Big 4 Advisory cyber and hacking team tasked with auditing the platform was again unable to penetrate the system.


“The All Star Mile was designed to attract a new and more diverse audience, which was achieved for the second year in a row with over 30% female voters. This could not have been delivered without the teamwork and collaboration between Racing Victoria and Unico – our team more than halved the number of unverified votes from last year, worked on tight deadlines and had to adapt to meet regulatory constraints”

– Marcia Allan, GM Customer Strategy & Engagement, Racing Victoria.


Racing Victoria’s goal of building fan engagement for the All-Star Mile was conducted through Salesforce Marketing Cloud (SFMC). Unico had previously helped RV improve their SFMC capabilities by teaching them how to build customer journeys for their subscribers. These journeys helped elevate the engagement levels with Racing Victoria which enabled them to send consistent multi-channel messaging to new audience’s generated by the All-Star Mile.

A final voting tally of 135,097 was a remarkable result during a summer that was devastated by unprecedented bushfires. Racing Victoria offered their support to the bushfire crisis by pledging to donate $1 for every vote received. In addition, they also donated all 93 horse nomination fees of $500 totalling $46,500 to the Good Friday Appeal.

If you would like to find out more about Unico’s All-Star Mile secure website and online voting platform, contact Evan Harridge below.


Unico have extensive experience using technology to enhance animal welfare outcomes as well as support traceability, regulation and member engagement.

If you would like to learn more, contact Evan Harridge below.

Evan-Harridge

Evan Harridge

Director of Innovation

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