Support Robotics Landing Page

Support Robotics –
A self-service broadband support tool for ISPs

Support Robotics is a Wi-Fi diagnostic tool and mobile app for customers that enables ISPs to provide dynamic, frictionless Wi-Fi support to customers remotely.

It combines a self-service Wi-Fi troubleshooting app with innovative remote support tools to simplify internet support for customers and support staff.

Support Robotics enhances your entire support journey for mobile and broadband devices.

Request a demo.

    Discover how ISPs can simplify broadband support remotely

    Why choose us?

    Simplify Troubleshooting

    Mobile app Wi-Fi diagnostic tool makes troubleshooting easy for customers and agents.

    Audio-Visual Remote Support

    Visual tools enable remote support that’s as good as a site visit.

    Fast Integration & White-Labelling

    Fast time to value – deploy standalone or within your own customer care app.

    Help Customers Help Themselves

    Ease pressure on your contact centres with intuitive self-care.

    Smart Self-Service & Troubleshooting

    Many ISP customers would prefer self-service if it’s easier than calling a support agent or going in-store. Help them do more themselves with our Wi-Fi diagnostic tool in the form of an app.

    • Automated Wi-Fi Diagnostics – Our app checks settings and fixes most common issues, even intermittent ones
    • Troubleshooting Around the Home – The app helps identify problems with home routers, Wi-Fi extenders, and smart home devices
    • Frictionless Handover – If a customer needs more help, the app passes them to an agent, along with any Wi-Fi diagnostic data from self-service tests

    Smart Self-Service & Troubleshooting

    Many ISP customers would rather prefer if it’s easier than calling a support agent or going in-store. Help them do more themselves with our Wi-Fi diagnostic app.

    • Automated Wi-Fi Diagnostics – Our app checks settings and fixes most common issues, even intermittent ones
    • Troubleshooting Around the Home – The app helps identify problems with home routers, Wi-Fi extenders, and smart home devices
    • Frictionless Handover – If a customer needs more help, the app passes them to an agent, along with any Wi-Fi diagnostic data from self-service tests

    Direct Remote Support Via Smartphone

    Why waste time and money sending out an engineer? Give customers fast, remote support that’s as good as a home visit.

    • Remote Connectivity – By accessing a customer’s home network device through their smartphone, agents can offer support – even when broadband is down
    • Media Sharing – Agents can use the mobile camera to see what the user sees, enabling more efficient wireless router troubleshooting
    • Easy Systems Integration – Log self-service activity directly into the agent’s CRM or ITSM

    Interactive onboarding

    Even non-technical customers can get their home network up and running in no time with our software.

    • Intelligent Wizards – Our wizards guide customers through the onboarding process step by step, performing tests and fixing issues at each stage
    • Camera Setup – Customers can set up their router just by scanning the label with their phone’s built-in camera

    Interactive Onboarding

    • Intelligent Wizards – Our wizards guide customers through the onboarding process step by step, performing tests and fixing issues at each stage
    • Camera Setup – Customers can set up their router just by scanning the label with their phone’s built-in camera

    Want to learn more?

    Support Robotics uses the customer’s smartphone to provide self-service and remote troubleshooting for home networks.

    Our solution combines automated in-app troubleshooting with innovative remote support tools, discover how Support Robotics provides simple, smart support for connected devices.

    Contact

    Jason Bodsworth

    Business Development Manager