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Support Robotics Landing Page

Support Robotics –
A self-service broadband support tool for ISPs

Support Robotics is a Wi-Fi diagnostic tool and mobile app for customers that enables ISPs to provide dynamic, frictionless Wi-Fi support to customers remotely.

It combines a self-service Wi-Fi troubleshooting app with innovative remote support tools to simplify internet support for customers and support staff.

Support Robotics enhances your entire support journey for mobile and broadband devices.

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Discover how ISPs can simplify broadband support remotely

Why choose us?

Simplify Troubleshooting

Mobile app Wi-Fi diagnostic tool makes troubleshooting easy for customers and agents.

Audio-Visual Remote Support

Visual tools enable remote support that’s as good as a site visit.

Fast Integration & White-Labelling

Fast time to value – deploy standalone or within your own customer care app.

Help Customers Help Themselves

Ease pressure on your contact centres with intuitive self-care.

Smart Self-Service & Troubleshooting

Many ISP customers would prefer self-service if it’s easier than calling a support agent or going in-store. Help them do more themselves with our Wi-Fi diagnostic tool in the form of an app.

Automated Wi-Fi Diagnostics – Our app checks settings and fixes most common issues, even intermittent ones
Troubleshooting Around the Home – The app helps identify problems with home routers, Wi-Fi extenders, and smart home devices
Frictionless Handover – If a customer needs more help, the app passes them to an agent, along with any Wi-Fi diagnostic data from self-service tests

Smart Self-Service & Troubleshooting

Many ISP customers would rather prefer if it’s easier than calling a support agent or going in-store. Help them do more themselves with our Wi-Fi diagnostic app.

Automated Wi-Fi Diagnostics – Our app checks settings and fixes most common issues, even intermittent ones
Troubleshooting Around the Home – The app helps identify problems with home routers, Wi-Fi extenders, and smart home devices
Frictionless Handover – If a customer needs more help, the app passes them to an agent, along with any Wi-Fi diagnostic data from self-service tests

Direct Remote Support Via Smartphone

Why waste time and money sending out an engineer? Give customers fast, remote support that’s as good as a home visit.

Remote Connectivity – By accessing a customer’s home network device through their smartphone, agents can offer support – even when broadband is down
Media Sharing – Agents can use the mobile camera to see what the user sees, enabling more efficient wireless router troubleshooting
Easy Systems Integration – Log self-service activity directly into the agent’s CRM or ITSM

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Interactive onboarding

Even non-technical customers can get their home network up and running in no time with our software.

Intelligent Wizards – Our wizards guide customers through the onboarding process step by step, performing tests and fixing issues at each stage
Camera Setup – Customers can set up their router just by scanning the label with their phone’s built-in camera

Interactive Onboarding

Intelligent Wizards – Our wizards guide customers through the onboarding process step by step, performing tests and fixing issues at each stage
Camera Setup – Customers can set up their router just by scanning the label with their phone’s built-in camera

Want to learn more?

Support Robotics uses the customer’s smartphone to provide self-service and remote troubleshooting for home networks.

Our solution combines automated in-app troubleshooting with innovative remote support tools, discover how Support Robotics provides simple, smart support for connected devices.

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