Intrax

A state-of-the-art automated swabbing solution for regulators.

Intrax is a vet-sampling solution that digitises sampling processes to improve the security, integrity and efficiency of race animal sampling.

 

solution that ……what we do, how we do it, differently and why do we exist.

Request a demo.

    Discover how ISPs can simplify broadband support remotely

    Why choose us?

    Simplify Troubleshooting

    Mobile app-based wi-fi diagnostics make troubleshooting easy for customers and agents.

    Audio-Visual Remote Support

    Visual tools enable remote support that’s as good a site visit.

    Fast Integration & White-Labelling

    Fast time to value – deploy standalone or within your own customer care app.

    Help Customers Help Themselves

    Ease pressure on your contact centres with intuitive self-care.

    Smart Self-Service & Troubleshooting

    Many ISP customers would rather self-serve if it’s easier than calling a support agent or going in-store. Help them do more themselves with our Wi-Fi diagnostic app.

    • Automated Wi-Fi Diagnostics – Our app checks settings and fixes most common issues, even intermittent ones
    • Troubleshooting Around The Home – The app helps identify problems with home routers, Wi-Fi extenders, and smart home devices
    • Frictionless Handover – If customers need more help, the app passes them to an agent, along with any Wi-Fi diagnostic data from self-service tests

    Smart Self-Service & Troubleshooting

    Many ISP customers would rather self-serve if it’s easier than calling a support agent or going in-store. Help them do more themselves with our Wi-Fi diagnostic app.

    • Automated Wi-Fi Diagnostics – Our app checks settings and fixes most common issues, even intermittent ones
    • Troubleshooting Around The Home – The app helps identify problems with home routers, Wi-Fi extenders, and smart home devices
    • Frictionless Handover – If customers need more help, the app passes them to an agent, along with any Wi-Fi diagnostic data from self-service tests

    Direct Remote Support Via Smartphone

    Why waste time and money sending out an engineer? Give customers fast, remote support that’s as good as a home visit.

    • Remote Connectivity – By accessing a customer’s home network device through their smartphone, agents can offer support – even when broadband is down
    • Media Sharing – Agents can use the mobile camera to see what the user sees, enabling more efficient wireless router troubleshooting
    • Easy Systems Integration – Log self-service activity directly into the agent’s CRM or ITSM

    Interactive onboarding

    Even non-technical customers can get their home network up and running in no time with our software.

    • Intelligent Wizards – Our wizards guide customers through the onboarding process step by step, performing tests and fixing issues at each stage
    • Camera Setup – Customers can set up their router just by scanning the label with their phone’s built-in camera

    Interactive Onboarding

    • Intelligent Wizards – Our wizards guide customers through the onboarding process step by step, performing tests and fixing issues at each stage
    • Camera Setup – Customers can set up their router just by scanning the label with their phone’s built-in camera

    Want to learn more?

    Support Robotics uses the customer’s smartphone to provide self-service and remote troubleshooting for home networks.

    Combining automated in-app troubleshooting with innovative remote support tools, discover how Support Robotics provides simple, smart support for connected devices.

    Contact

    Jason Bodsworth

    Business Development Manager