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Case studies

Intrax, the world leading digital vet sampling platform for horse, greyhound, and harness racing regulators

Intrax, the world leading digital vet sampling platform for horse, greyhound, and harness racing regulators

Intrax by uSpark is a world-leading digital vet sampling platform that has revolutionised vet sampling. It reduces human error by digitising paper process and automating the sample data integration.

Summary

  • Digital mobile based vet sampling platform
  • Developed to meet the needs of the racing industry
  • Mobile enabled ID scanning & mobile number authentication
  • Automation and digitisation of manual, paper-based process
  • Automated data integration including connection of vet sampling to a national database.

One of a racing regulator’s key responsibilities is to safeguard the integrity and compliance of race meets across their jurisdiction through vet sampling. Through our extensive project work with a leading Victorian racing regulator, Harness Racing Victoria and RISE, we identified a need to create a seamless, secure and digital process to reduce risk and redefine the integrity of vet sampling.   

Introducing Intrax, an end-to-end integrity platform that lets you track, record, and authenticate urine samples via an easy to use mobile app.

Sampling has historically been a time consuming, paper heavy and manual process, leading to a higher rate of user error as well as a range of security vulnerabilities.

The veterinary sampling process is crucial to protect Australian race meet integrity.

With a range of stakeholders performing detailed tasks, there are significant opportunities for human error in a manual paper-based sampling system. This includes minimal authentication checkpoints and multiple single points of failure, that raise the risk of the samples being compromised or non-compliant.

The veterinary sampling process is critical to protect the future of the racing industry. The Intrax mobile platform provides a secure, effective and efficient process that reduces compliance risks and exposure to human error by loading the sample data onto a chosen shared database.

Intrax transforms the vet sampling process by:

  • Automation of manual paperwork by replacing sample identity documents and the chain of custody so all information is recorded electronically without timely data entry.
  • Automated data integration by collecting information and automatically feeding it into the regulators national database
  • Full traceability and historical record keeping of past sample tests to guarantee sampling authenticity and legitimacy
  • Mandatory, mobile enabled ID scanning and digital signature authentication to improve security, verify stakeholders and reduce the margin for human error
  • A mobile app for Apple and Android with custom UX design for better accessibility and ease of use
  • Digitisation of workflows, evidentiary trials, and auditing functions to improve user experience.

Vet sampling technology in action at leading Victorian regulator.

The digital transformation, data integration, and app rollout fundamentally changed how the leading Victorian regulator conducts an essential compliance process at race meets. Their digital Intrax journey:

1. The horse arrives at the vet and is identified by staff responsible for sample collection

2. Trainer nominates authorised representative for sample collection (usually the strapper)

3. Sealed sample kit is opened under trainer representative supervision

4. A sample is collected, packaged, and sealed into bottles

5. Each sample is given a unique code that is recorded via the phone app

6. The witness is asked to confirm that the app data matches the physical sample present

7. Witness identifies themselves with industry pass and completes a digitally signed declaration. This also applies to the staff member responsible for sample processing

8. The trainer receives a copy of the sample identity document via email

9. The sample is securely stored and delivered to an accredited lab for analysis

Unico has extensive experience using technology to enhance animal welfare outcomes as well as support traceability, regulation and member engagement.

If you are interested in the Intrax vet sampling platform or digital transformation capabilities get in touch below.

Evan-Harridge

Evan Harridge

Director of Innovation

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Case studies Partners

AWS Select Tier Consulting Partner

AWS Select Tier Consulting Partner

AWS Select Tier Consulting Partner

Unico has been recognised by Amazon Web Services (AWS) as a Select Tier Consulting Partner in the AWS Partner Network (APN).

As an AWS Select Tier trusted partner, our team leverages AWS products, and services to provide cloud solutions and advisory services to our customers. Unico is proud to be recognised for our specialised cloud services and technical proficiency in cloud deployment, and management.   

We are thrilled about advancing to the Select-Tier Consulting Partner level. This will enable us to continue to provide quality AWS cloud solutions to our customers and assist them on their cloud transformation journey.

Ramnik Singh, Partner Manager

Our AWS speciality areas:

If you are interested in finding out more please contact:

Ramnik Singh

Business Development Manager

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Case studies

uPair a world class Entitlement Server for Telstra

uPair a world class Entitlement Server for Telstra

Telstra’s investment in the uPair entitlement server empowers customers to use the built-in cellular capability of their wearable technology. 

Summary:

  • An easy to integrate, entitlement server solution with low entry cost for the customer’s end users.
  • Compatible with Apple & Samsung devices.
  • High availability, low latency, and fault-tolerant provisioning system.
  • CRM integration and customer entitlement management.
  • Built-in multiple edge case scenario capability & ACID compliance.
  • Enables new revenue subscription streams.

In 2017, Telstra chose long term partner Unico and our uPair product to be part of the global launch of the Apple Watch into the Australian telecommunications market. The uPair entitlement server enables Telstra customers to connect multiple SIM and eSIM enabled devices to ‘Telstra One Number’.

With the built-in cellular capability of Apple Watch (GPS + cellular), the ‘Telstra One Number’ connection allows customers to bundle wearable devices into a low-cost entry point at $5 per month1. This gives customers the freedom to leave the house without their mobile handset. Leveraging uPair entitlement capabilities with Telstra One Number product was an Australian first and allows customers to share a single number with multiple devices, with accurate subscriber identification information within the Telstra network.


“Telstra selected Unico to deliver our mobile entitlement and Websheet server because of their deep integration with Telstra systems.

Unico played an integral role in the launch of the 2017 Apple Watch and were critical in enabling a brilliant customer experience.”

– Miklos Horvath, Group Owner Converged
Service Enablement, Telstra


Our team worked with the Telstra architecture and design teams to deliver the entitlement server as part of ‘Telstra One Number’. The full solution involved collaboration and integration between Telstra, Apple, Ericsson and eSIM vendor G&D. The uPair product incorporated third party API’s, Telstra API’s, our own family of new API’s, and with the workflow management and Websheet portal delivered a premium user experience.

Our turn-key entitlement server allowed Telstra to focus on the strategy and product roll out needed to deliver and support ‘Telstra One Number’. uPair successfully abstracted third party API’s, the paired relationship lifecycle management and all related data and user interfaces.


“Telstra One Number has been a highly successful value add service and boosted average revenue per user. Our customers can now get their number on their wrist for $5 per month1.

With the ongoing growth of Telstra One Number, we look forward to expanding our capability to include Google WearOS, connected car, and Apple Family Plans in the near future.”

– Miklos Horvath, Group Owner Converged
Service Enablement, Telstra


uPair provides Telstra with a telco grade, real-time highly available entitlement service that was able to meet the aggressive timelines of the 2017 Apple Watch launch. Unico developed and customised the uPair product, and successfully integrated it into the Telstra network on time. The ‘Telstra One Number’ roll out exceeded Telstra’s expectations, as evidenced with high adoption and customer satisfaction rates. Unico also subsequently played an integral role in the launch of the Samsung Galaxy Watch into the Australian market.

Thousands of Australians are connected to the Telstra network for phone calls and messages via their wearable devices using uPair software.

1 Telstra pricing correct as at September 2021.

Jason Bodsworth

Business Development Manager

+61 3 9865 9179

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Case studies

SAFe Agile adoption (including DevOps with Agile) and organisational change management

SAFe Agile adoption (including DevOps with Agile) and organisational change management

Unico supported a leading Australian Telco transform organisationally to meet future needs of customers and improve adoption of a ‘cloud-first’ approach and SAFe Agile ways of working, including DevOps with Agile.


Summary:

  • Real time charging and billing functions
  • Improved people, culture and capability of a cloud-first principle and Agile ways of working
  • Uplift of software quality
  • DevOps with Agile approach
  • Joint organisation change management plan
  • SAFe Agile delivery and SAFe coaches
  • Data driven decisions.

A leading Australian Telco recognised the necessity to completely transform to continue to meet the future needs of its customers. It sought improved people, culture and capability via the adoption of a cloud-first approach and Agile ways of working to increase competence, knowledge, team performance, improved organisational governance, harness and improve innovation opportunities and decrease time to market for a new product through implementation of DevOps with Agile approach.

The project called for a new approach for more effective change management and improved governance, including adopting a whole of business Future Ways of Working (FWOW) transformation.

Key objectives:

• Improve responsiveness for internal and external customers

• Compress the time taken to market for new and updated product

• Increase operating efficiency

• Uplift software quality

• Lower resourcing costs

• Increase visibility of the development pipeline between the two partners

• Undertake the change with a seamless transition representing minimal disruption.

We worked closely with the Telco to form a Joint Organisation Change Management Plan. The plan included a shared transformation vision and plan, clear roles and responsibilities between the Telco and our team. Shared Tools that supported collaboration and alignment between the SAFe Coach and the Telco’s FWOW Coaches were adopted, and Unico led the adoption of SAFe agile delivery across the partnership.

The Telco is now empowered by transparency and this leads to evidence and data driven decision making. This ensures there is clearer visibility on its product roadmap and the organisation is positioned with the confidence to deliver to it. The result for the customer is that they are delivering more effectively and with greater consistency.

Jason Bodsworth

Business Development Manager

Categories
Case studies

Online Charging System (OCS) integration eliminating bill shock

Online Charging System (OCS) integration eliminating bill shock

We supported a leading Australian Telco to eliminate bill shock through an Online Charging System (OCS) integration providing real time charging and billing functions.


Summary:

  • Real time charging and billing functions
  • OCS management and orchestration
  • Mapping OCS specific API’s
  • Core IT systems underwent minimal change
  • Elimination of bill shock.

A leading Australian Telco was receiving negative feedback due to bill-shock from excessive mobile data usage, from both domestic and international mobile traffic. In addition, the Australia Regulator (ACMA) was moving to enforce protection for customers against such bill-shock for roaming data. As a result of this and the desire to improve the customer experience, the Telco wanted to move towards a ‘real-time’ charging solution that involved the introduction of an Online Charging System (OCS).

The OCS Integration Layer allowed a series of the Telco’s defined interfaces to be supported into the network, with the OCS managing any orchestration, mapping to OCS specific API’s, and commands and data models – especially as these OCS API’s and commands evolved over numerous versions. This allowed the Telco’s ‘Core’ IT systems to undergo minimal change and be isolated from the numerous lifecycle upgrades that occurred in the network and Online Charging System architecture.

The solution bridged the gap between classic networks and the ‘IT’ systems that delivered the rating, charging and billing function for hundreds of thousands of orders daily with very low fallout, whilst maintaining a regular release program.

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Case studies

Defence Telco migration to a microservice database

Defence Telco migration to a microservice database

Our team helped a key Defence Telco enhance a Network Design Tool and migrate to a microservice database. The project included uplifting the design tool to achieve greater automation, reduced errors and better visibility.


Summary:

  • Reduction in errors and enhanced visibly
  • Transition to Microservices based architecture
  • Migration to a microservice database.
  • Automatic generation of design artefacts.

As the services the Defence Telco provided to Defence evolved, the design tool had not been updated in-line with the changes and significant manual tasks were required. The Defence Telco contracted us to work on uplifting the design tool to achieve greater automation, reduce errors and better visibility for Defence.

A sprint plan was provided that outlined the content of each sprint, including the business value that would be delivered in each iteration. While this formed the foundation for the commitments to the Defence Telco, requirements and design were continuously evolved and improved upon in each iteration and for each Sprint, and the Defence Telco had the opportunity to refine or re-prioritise tasks.

The existing solution was a Ruby on Rails monolith application. The uplift work that we performed transitioned the solution to a Microservices based architecture. This provided the Defence Telco flexibility and the additional benefit of allowing development across differing classifications. As Microservices are independent of each other, new services may be developed in an unclassified environment while others are developed in a classified environment.

The applications included:

•  Site application providing summary information regarding a Defence site

• ‘Baseline’ application allowing the automatic generation of design artifacts at a given point in time

• Document application managing linkages to reference and design documents

• Concession application managing design concessions and variances

• Approval application tracking and linking design approach.

The solution resulted in several enhancements and automatic generation of two key design artefacts that previously required creating a document and significant manual work.

Jason Bodsworth

Business Development Manager

+61 3 9865 9179

Categories
Case studies

Agile data migration of ICT personnel resources

Agile data migration of ICT personnel resources

A leading Global Telco’s ICT platform had reached the end of life and would no longer be supported. After a thorough market evaluation and procurement process, the Telco selected the Matrixx Digital Commerce Platform (DCP) to deliver the RTC program and agile data migration for all their mobile subscribers.


Summary:

  • Migration of 8 million subscribers
  • Matrixx DCP
  • Agile SAFe™ management and principles
  • Delivered in 7 weeks, 6 weeks ahead of schedule.

Unico was engaged to deliver agile data migration and to ensure multiple stakeholders and relevant system owners were openly collaborating and meeting complex cross-system interfacing requirements.

It was unknown at the start of the engagement what the performance of the legacy platform and interfacing systems was. Therefore, we needed to plan based on our experience with similar technologies and approaches.

This allowed our team to work back from the required completion date and schedule the project accordingly to ensure there were no slippages. The solution we developed was executed through the implementation of our customised Unico migration solution which interacted with the Telco’s middleware.

UMT was designed specifically to follow the Matrixx DCP processes allowing the seamless transition of working documents and the Telco’s ability to continue working throughout the migration on other related critical activities and BAU tasks.

During the migration, the UMT tool was required to hold and retry transaction types for subscribers who were still part of the migration, without causing service failure and with minimal impact. The migration tool also ensured that services did not get migrated in the event of failure during migration.

Unico used a hyper ‘Agile’ approach adhering to SAFe™ management practices and principles. In doing so, we adopted all relevant practices, values and methodologies as defined by the SAFe™ methodology.

Unico successfully migrated all 8 million of the Telco’s prepaid subscribers to Matrixx DCP, the new system and real-time charging. The project was delivered ahead of time in 7 weeks (estimated 13 weeks), there was zero downtime of the migration tool.

Jason Bodsworth

Business Development Manager

+61 3 9865 9179

Categories
Case studies Partners

Oracle MySQL database replication for senior government office

Oracle MySQL database replication for senior government office

How Unico is supporting a senior government office review architecture and configuration in light of some recent operational issues (Oracle MySQL database replication) and their roadmap.


Summary:

  • Updated configuration
  • Provided MOP (method of procedure) to implement and enable the new configuration
  • Supported the senior office with implementation and support.

Oracle MySQL referred us to this piece of work as we are a trusted and long-standing partner. A senior government office engaged Unico to review their architecture and configuration in light of some recent operational issues (Oracle MySQL database replication) and their roadmap.

We conducted interview workshops to clarify initial requirements, reviewed architecture and configuration, revised configuration and articulated implementation steps including a future roadmap.  

Our team delivered an updated configuration, a MOP to implement and enabled the new configuration and supported the office with the implementation and support including technical queries and troubleshooting.

Replication was successfully re-instated and operational across the Oracle MySQL cluster. A high-level technical assessment of future work items including an Oracle MySQL version upgrade, cluster upgrade, and traffic balancing was also considered.

Brent Wijnberg

Business Development Manager

+61 3 9865 9179

Categories
Case studies

Digitising business process for leading FMCG

Digitising business processes for leading FMCG

How Unico is supporting a leading FMCG with the digitising of business processes and empower relationship managers with insightful customer data and purchasing trends.


Summary:

  • Enhanced customer experience through data driven insights
  • Highly flexible and configurable solution
  • Purchase history and product preference
  • Complex credit card processing with Stripe integration.

We are engaged with the digitising of business processes to reduce manual work and migrate a core app to a better solution looking for an enhanced user experience. This solution will allow the business to grow and amplify reporting of customer data to make informed marketing and relationship decisions.

We are currently undergoing a review of the FMCG’s systems, including interviewing team members and customers to understand the user and relationship manager experience and understand the tools and processes that are being used at each step.

The solution combines CRM & ERP for product, customer and campaign management, pricing and financial orders, warehouse management for inventory and offers management, and eCommerce functionality including a custom built shopping cart with highly complex business rules, as well as Stripe integration for credit card processing.

The solution is designed to be highly flexible and configurable and is rounded off with reporting and business intelligence analytics capability to drive business agility and value.

The primary purpose of the solution is to create better data connections between the customers and the relationship manager – including purchase history, product preference and buying trends.

Categories
Case studies Partners

Building a Multi-Club database and shared scheduling platform: Racing Victoria

multi-club database for Racing Victoria though Salesforce Marketing Cloud business units

Building a Multi-Club database and shared scheduling platform: Racing Victoria

How Unico engineered a custom marketing cloud business unit database and shared scheduling platform that enabled Racing Victoria to conduct collaborative events and marketing campaigns.


Summary:  

  • Data engineering and platform development 
  • Salesforce Marketing Cloud (SFMC) integration and consulting
  • Data cleaning, reorganisation and subscriber management
  • LIVE shared calendar scheduling

The Victorian racing industry is made up of sixty nine metropolitan and country tracks and five clubs, hosting over 500 race meetings a year. They are regulated by Racing Victoria. 

Each operates independently, hosts race meetings, manage members and run independent marketing and advertising campaigns with siloed customer data sets.

Consequently, clubs would promote events and race meetings to owners and customers over the same period resulting in scheduling clashes. 

Race meeting overlap leads to three distinct challenges for clubs:

1. Attendees are split between race meetings resulting in lost revenue. 

2. Wasted media spend due to prospects receiving marketing communications for multiple racing meetings scheduled on the same weekend. 

3. The best horses are split across race meetings resulting in lower quality horse talent. 

Racing Victoria recognised that a lack of visibility across race schedules and customer databases was a significant barrier to effective collaboration between clubs. They needed a way to unify their customer data and event scheduling without violating data privacy. 

Racing Victoria’s annual All-Star Mile, an interclub fan voted race meeting, presented the perfect opportunity for Racing Victoria and Unico to develop a multi-club database and live shared scheduling module. 

shared calendar scheduling
Club members were being invited to race events scheduled over the same time period.

The solution is powered by Salesforce Marketing Cloud business units and comprises of: 

  • Shared customer database comprising of five linked salesforce marketing cloud business units, one for each club and regulator.  
  • Local and shared data extensions allowing for layered access to shared customer data sets for marketing campaigns – information includes name, email, postcode, and category (owner, trainer, member etc.). 
  • Hierarchical data structure with a single master control over local data sharing permissions. 
  • Subscription management – enabling club members to opt-in and out of specific marketing email communications depending on preferences. 
  • A custom preference centre allowing users to choose which clubs they want to receive email communications from, as well as opt-in to specific campaigns of interest such as dining events or race meetings.  
  • A custom unsubscribe function that ensures unsubscribed contacts are removed from all lists. 
  • A live multi-club shared calendar accessible to all salesforce marketing cloud business units. 
  • Construction and automation of customer journeys for the annual race meeting calendar for Victoria. 

Racing Victoria’s new multi-club database improved club coordination by enabling collaborative events and marketing campaigns. 

The platform has helped Victorian horse racing clubs and tracks work better together, advancing the interest of Australian racing and creating a partnership mindset across the state.  

This solution has a highly accurate database, adheres to high standards of customer privacy and security, and boosted Racing Victoria’s revenue potential through parallel marketing streams. 


Unico have extensive experience using technology to enhance animal welfare outcomes as well as support traceability, regulation and member engagement.

Speak with one of our specialists today to find out more. 

Evan-Harridge

Evan Harridge

Director of Innovation

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