Smart thinking keeps business moving in the right direction

Efficient and flexible tolling on a global scale

The Problem

An end-of-life technology with increasing maintenance costs and an inability to augment in response to changing market conditions and customer expectations.

A toll road owner and operator with interests in Australia and the United States embarked on a major IT project to build a new tolling and customer management solution.

With a portfolio of new projects and acquisitions managed by legacy IT architectures and technology, the client required a consistent solution that would address corporate risk concerns, support multi-tenancy, drive channel shift towards online and be service orientated to avoid obsolescence issues in the future.

Day to day operations required a solution that would process and manage roadside message rates exceeding 100 per second, receive 4.5 million tag and account updates and transmit a further 2 million tag and account status updates.



Our Solution

A new tolling solution that consolidated best practice from 15 years of toll road operations across seven roads in three jurisdictions into a single platform.

Day to day operations required a solution that would process and manage roadside message rates exceeding 100 per second, receive 4.5 million tag and account updates and transmit a further 2 million tag and account status updates.

Unico’s mandate was to integrate all toll road operation and known best practice from seven roads in three jurisdictions into a single platform.

Once in place, the new platform would reduce IT costs required to operate and maintain their core business. It would also: plug revenue leakage from known issues in existing systems, reduce costs associated with customer service, streamline call centre process through standardization, reducing costs and increasing customer satisfaction.

The new platform would also manage PCI compliance, risk management and disaster recovery across all of the clients business interests.



The Benefit

The new system introduced a high level of smart automation, a steep increase in the trip construction and a reduction in manual processing. These achievements led to significant cost reductions and an increase in accuracy in the event to cash process. Customers are able to interact with core business processes in near-real- time via any internet abled device.

Roadside images for enforcement and quality assurance now exceed 30Gb per day and are processed using smarter automation and ergonomics which have vastly reduced the number of staff required to complete manual tasks.

Unico’s ability to build high volume, complex systems was critical to the success of the project. In December 2011, the project went live and the company seamlessly transitioned their most valuable business operations and its associated customers to this new platform.

The solution now receives tag and account status updates from all toll operators across Australia as well as dealing with high volume roadside message rates and images.



Contact

Marek Gralinski

Marek Gralinski

Principal Consultant

Marek provides a strategic and operational lead as the Head of Solutions to continuously maximise client and partnership satisfaction.