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Online Charging System (OCS) integration eliminating bill shock

We supported a leading Australian Telco to eliminate bill shock through an Online Charging System (OCS) integration providing real time charging and billing functions.

Online Charging System (OCS) integration eliminating bill shock

We supported a leading Australian Telco to eliminate bill shock through an Online Charging System (OCS) integration providing real time charging and billing functions.


Summary:

  • Real time charging and billing functions
  • OCS management and orchestration
  • Mapping OCS specific API’s
  • Core IT systems underwent minimal change
  • Elimination of bill shock.

A leading Australian Telco was receiving negative feedback due to bill-shock from excessive mobile data usage, from both domestic and international mobile traffic. In addition, the Australia Regulator (ACMA) was moving to enforce protection for customers against such bill-shock for roaming data. As a result of this and the desire to improve the customer experience, the Telco wanted to move towards a ‘real-time’ charging solution that involved the introduction of an Online Charging System (OCS).

The OCS Integration Layer allowed a series of the Telco’s defined interfaces to be supported into the network, with the OCS managing any orchestration, mapping to OCS specific API’s, and commands and data models – especially as these OCS API’s and commands evolved over numerous versions. This allowed the Telco’s ‘Core’ IT systems to undergo minimal change and be isolated from the numerous lifecycle upgrades that occurred in the network and Online Charging System architecture.

The solution bridged the gap between classic networks and the ‘IT’ systems that delivered the rating, charging and billing function for hundreds of thousands of orders daily with very low fallout, whilst maintaining a regular release program.