Agile data migration of ICT personnel resources
A leading Global Telco’s ICC platform had reached end of life and would no longer be supported. After a thorough market evaluation and procurement process, the Telco selected the Matrixx Digital Commerce Platform (DCP) to deliver the RTC program and agile data migration for all their mobile subscribers.
- Migration of 8 million subscribers
- Matrixx DCP
- Agile SAFe™ management and principles
- Delivered in 7 weeks, 6 weeks ahead of schedule.
Unico was engaged to deliver agile data migration and to ensure multiple stakeholders and relevant system owners were openly collaborating and meeting complex cross-system interfacing requirements.
It was unknown at the start of the engagement what the performance of the legacy platform and interfacing systems was. Therefore, we needed to plan based on our experience with similar technologies and approaches.
This allowed our team to work back from the required completion date and schedule the project accordingly to ensure there were no slippages. The solution we developed was executed through the implementation of our customised Unico migration solution which interacted with the Telco’s middleware.
UMT was designed specifically to follow the Matrixx DCP processes allowing the seamless transition of working documents and the Telco’s ability to continue working throughout the migration on other related critical activities and BAU tasks.
During the migration, the UMT tool was required to hold and retry transaction types for subscribers who were still part of the migration, without causing service failure and with minimal impact. The migration tool also ensured that services did not get migrated in the event of failure during migration.
Unico used a hyper ‘Agile’ approach adhering to SAFe™ management practices and principles. In doing so, we adopted all relevant practices, values and methodologies as defined by the SAFe™ methodology.
Unico successfully migrated all 8 million of the Telco’s prepaid subscribers to Matrixx DCP, the new system and real-time charging. The project was delivered ahead of time in 7 weeks (estimated 13 weeks), there was zero downtime of the migration tool.