About us

This is an excerpt for the About page

Technology services & IT solutions

We’re an Australian privately owned and operated technology services company making technology innovation simple through IT solutions.

By developing a number of platforms, products and integrations we have developed a deep understanding of the technology organisations can use to overcome their unique challenges. We bring different technologies together to optimise your business’s performance and seek out new opportunities.

Who are we?

Unico was founded by Geoff Illing and Mike Palmer in 1984 to solve some of the most complex business and technology problems across Australia & Asia Pacific.

We claim nearly 40 years experience bridging the gap between business operations and technology. Specialising in bespoke  mission critical systems, Unico has supported some of Australia’s largest organisations with technology architecture including key system architecture for Telstra, creation of tolling platform for Transurban, and enabling leading organisations to integrate with and leverage from global product vendors such as Apple, Google and Amazon

Why work with us?

Our team are Australian based, commercial, market experts and can bridge the gap between an operational idea through enhanced technology. Our team take the time to ensure that our customers are brought on the journey and can operate the technology with minimal support required. We enjoy working in hybrid teams with our customers, so both teams can immerse themselves in the business problem and the technology solution.

Our team of developers and technology specialists excel at creating targeted and innovative solutions leveraging technology which requires limited ongoing maintenance. 

Mission

To help our customers optimise and improve their business through smart, market leading technology solutions.

Vision

To be the Australian technology services software company of choice. Our customers come to us with complex problems that keep them up at night.

John Rowland

“I’m privileged to lead an organisation with a strong track record delivering differentiating technology solutions and building enduring partnerships with industry leading customers.”

John Rowland

Managing Director

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Australia’s leading organisations rely on our team to provide intelligent IT solutions where the best of breed is simply not enough.

These innovative business technology solutions have created world-first wagering and tolling systems. The systems we built for Australia’s largest telecommunication network at the beginning of their mobile journey continues to be unbreakable even in the rapidly changing industry. Our Mediator platform manages over 100 million calls and SMS’s per day.

We are famous for IT solutions in the telecommunication sector and these capabilities are now being recognised by organisations across the connected world, from healthcare to financial services, to utilities and public services.

We continuously invest in new ways to provide intelligent technology solutions to meet tomorrow’s business challenges of our customers. This means never compromising on quality and reliability that underpins our customers’ trust.

We continue to improve our business to be Australia’s most trusted IT provider, through:

  • Dedicated account teams focusing on deeply understanding our customers’ business and strategic goals;
  • Engagement leads accountable for delivering intelligent, pragmatic and unbreakable solutions;
  • Repeatable solutions enabling us to apply proven expertise to new challenges with unrivalled agility.

What will not change is our core DNA and our long-term focus. We will always strive, in every aspect of our work, to create lasting value for our customers and our staff.

Whether you’re thinking of using our services, joining our innovative team or partnering with us, I encourage you to make contact.

Our DNA

A big part of who we are is embedded in our culture and DNA. At the heart of our culture is a deep-set value system know by our team as CLIPI – collaboration, leadership, integrity, passion and intellect.

Collaboration

“We work together to achieve optimal outcomes for our people and our customers”

Leadership

“We lead by example, empower and trust our team and treat each other with respect and dignity”

Integrity

“We are accountable, communicate with candour and put the customer at the centre of everything we do”

Passion

“We go above and beyond to solve customer challenges and deliver value and innovative technology solutions”

Intellect

“We change the lens, challenge the status quo and coach our peers to own and find innovative solutions”

Geoff Illing

“Why does Unico exist and why in 1984, did I decide that starting Unico was a good idea?”

Geoff Illing

Technical Director

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The answer, I am afraid, is quite selfish. I have always enjoyed the challenge of delivering really good systems. Something that works really well for the customer, and something that I could be really proud of because nobody else had managed to do it quite so well.

While delivering a system that met these characteristics, I met Mike Palmer. Mike was passionate in his belief that many projects failed because while clever people could individually do clever things, often nothing would ever come of them because the elements would never get integrated to produce a timely, working product.

When Mike suggested we get together to found Unico, I agreed. Initially we were not sure where we were going to focus, but we intended to combine our talents and our passions to create a company that would deliver really good systems for our customers. And that is just what we have done, in numerous projects across many industries, since 1984.

What has changed over the years? One enormous change has been the arrival of John Rowland, first as CEO and then as co-owner. John reinvigorated Unico with his vision of growth and diversification. He also brought a realisation that we need to allow the next generation to carry the flame.

Throughout our history, we have expanded our services to enable us to provide more complete solutions to our customers’ problems, we have evolved the methods we use to deliver, and we have selected different technologies depending on the needs of each job. But throughout these changes, the principles upon which I started Unico have remained constant.

So that brings us back to the question “why should you work for Unico?” or “why should you buy from Unico?” In both cases, my answer is that if our principles excite you, if you get a buzz from developing or using information technologies that make a real difference, and are designed to keep up with the rapidly changing world, then Unico is your technology partner or employer of choice.

If you enjoy working with people who are driven by passion and integrity to do a fantastic job every time, I will certainly enjoy working with you.