We are in the business of ensure your Customers and Operations can do what they need to get done – with tailored support.
Business should be about creating the greatest Customer Experience, not about putting out fires. When we develop and integrate your business technology solutions, we stand by them, so that you can focus on what matters, your business excellence and the next big thing.
Unico can tailor a support model to best suit your needs. There are many options:
- Service design to meet your Service Level Management and Service Configuration Management needs, as well as any OLAs required with third-party providers;
- Service Transition processes, including formal testing;
- Proactive System Maintenance responsibility, or we can act as an adjunct to your in-house capability;
- Rigorous Change Management processes including planning, preparation and execution;
- Service Operations with central issues log available 24/7 via our client extranet;
- Incident Management with rapid response to service-disruption events;
- Problem Management, with in-depth analysis of underlying incident casual factors and resolutions;
- Proactive application maintenance.
With a proven track record based on ITIL best-practice, we give you the confidence to focus on your core business operations.
It’s local support that you can rely on 24/7 without the risks and complexities of offshoring.
NOTE: Increasingly we help our Clients enhance productivity and customer experience with Customer Self-Care solutions. Contact us today to discuss.