Unico » Industries » Telecommunications

In a maturing telecommunications market, there is a strong drive to improve operational performance, while at the same time improving the customer experience and product offering.

Technology plays a central role in achieving these sometimes conflicting goals, and Unico has been the technology partner of choice in the industry for over 20 years.

The business issues

In this fast changing environment, our customers are rapidly launching new and innovative products and are diversifying into non-traditional telco areas such as media and content to attract and retain customers and increase ARPU (Average Revenue Per User).

At the same time, there is a demand to simplify networks through consolidation and standardisation and to reduce customer churn by improving the customer experience, through more efficient systems. (Such as CRM and other database systems)

Technology challenges

Achieving these objectives concurrently poses significant technology and management challenges:

• How do you manage the change process when new products and technologies are introduced and still maintain the robustness of the system?
• How do you differentiate, whilst gaining the efficiencies of adhering to industry standards and using global products?
• How do you manage the evolution to these next generation networking standards?
• How do you centralise the management of subscriber data, whilst retaining performance and reliability, or converge fixed and mobile products to improve the customer experience?

For the people at Unico, these are the issues we find answers for every day. You benefit from our extensive experience with mission critical environments, specific domain expertise in signalling and Internet protocols, real-time systems, databases and provisioning.

You also benefit from the flexible, complete offering that includes technical consulting, development, systems integration, as well as managed services for testing and ongoing support. If you would like to know more, please read one of our telecommunications case studies.