I am fortunate to lead an organisation with a 27-year track record of success, true partnerships with a range of industry-leading customers, and a committed team of IT professionals who get a buzz out of solving difficult technical problems and making a lasting difference for the world.

We’re proud of our accomplishments for all our customers, especially Telstra. Systems we’ve built for Telstra handle 100 million calls per day ─ every call and SMS to a Telstra mobile phone goes through our systems. As a technology partner to Telstra since the 1980s, we’ve helped them to take advantage of successive generations of technology and launch market-leading products and services to reinforce their number-1 market position.

Throughout our history, our customers’ needs, and consequently the services and solutions they have demanded of us, have changed markedly. Whereas once we were focused solely on rock-solid bespoke software systems, today we offer a full lifecycle of services from technical consulting through to tailored support, and a growing range of turnkey business solutions that help our customers to do more with less.

Our adaptation will continue as we strive to remain relevant to tomorrow’s business challenges. This means investing continuously in ways to provide smarter and more practical IT solutions, while ensuring that we never compromise on the reliability that underpins our customers’ trust. Current improvements underway within our business include:

• Dedicated account teams to develop relationships, understand our customers’ needs, and build deep domain expertise across Telecommunications and Media, Financial Services and Utilities
• Engagement Leads who take overall accountability for delivering a Smart, Practical and Reliable solution that makes a positive difference in your business
• A Practices organisation to continuously improve our competencies across our four service lines: Technical Consulting, Solution Delivery, Tailored Support and Local Outsourcing

What will remain constant throughout these changes is our core DNA — defined by the values Integrity, Passion and Intellect — and our long-term focus. That’s why in every aspect of our work we strive to create lasting value for our customers, our staff and for the world around us.

Whether you are thinking of using our services, joining our team or partnering with us, I encourage you to contact us with any questions or ideas.


John Rowland

Managing Director